Contact Us
Contact Information for luxurcasino
Welcome to luxurcasino's official contact page for luxur-casinoz.com. We are committed to providing our clients in Canada and worldwide with prompt, transparent, and professional support for all inquiries related to our online casino services. This page outlines all essential means by which you may contact us, regulatory compliance details, and related corporate information pertinent to our operations within the jurisdiction of Canada, specifically aligned with all applicable provincial and federal regulations.
Contact Methods and Support Availability
If you require assistance or have any questions, please do not hesitate to reach out through the following channels:
- Contact Form: We provide a dedicated contact form on this page to submit your inquiries directly to our support team. Please provide your name, a valid email address, and a detailed message describing your request or concern. Our team is committed to responding within one business day.
- Live Chat: For immediate assistance, you can use our live chat feature available 24 hours a day, 7 days a week. This enables direct real-time communication with our trained customer service representatives.
- Telephone Support: While direct telephone numbers are not published, we encourage users to utilize our live chat or contact form channels for guaranteed documentation and timely responses consistent with industry standards.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Corporate Headquarters and Legal Addresses
luxurcasino operates under the corporate entity Ltd (Apollo Entertainment Ltd), which belongs to the Apollo Entertainment Group and its subsidiary, Casino Rewards group.
The official headquarters of luxurcasino are located at:
8 Villa Seminia, Ta' Xbiex, Malta
Please be advised that this address serves as the primary corporate and operational headquarters. Specific mailing addresses and additional regional offices for luxurcasino have not been publicly specified at this time.
Licensing and Regulatory Compliance
As an online casino operating in Canada, luxurcasino is fully licensed and compliant with provincial and international regulatory frameworks to ensure safe and responsible gambling practices. The following licenses are maintained and valid through 2025:
- Kahnawake Gaming Commission (KGC): License for online casino operation.
- Malta Gaming Authority (MGA): Comprehensive online gambling license.
- UK Gambling Commission (UKGC): Robust online gambling license allowing operations in the United Kingdom.
- Alcohol and Gaming Commission of Ontario (AGCO): Provincial online gambling license authorizing activities in Ontario, Canada.
- iGaming Ontario: Additional Ontario provincial online gambling license.
These licenses verify that luxurcasino operates under strict regulatory oversight, ensuring fairness, security, and compliance with all legal standards applicable within Canadian jurisdiction and internationally.
Certifications
luxurcasino holds the reputable eCOGRA Safe and Fair Seal, which certifies that independent audits of our random number generator (RNG) confirm game fairness, transparency, and integrity. This certification is current through 2025.
Geographical Presence and Market Operations
luxurcasino actively operates within and serves clients in the following regions:
- Canada: Including full regulatory compliance with provincial licensing, especially focusing on Ontario's regulated market.
- Malta: Corporate headquarters and operational hub.
- United Kingdom: Licensed market with full regulatory adherence.
Our service coverage extends globally through secure, licensed online platforms with a focus on regulated gambling markets.
Legal and Privacy Notices Regarding Communications
All communications made via luxurcasino's contact channels are subject to data protection and privacy policies aligned with Canadian laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Your personal information submitted through our contact form will be used solely for the purpose of responding to your inquiry and will not be shared with unauthorized third parties without your explicit consent, except where required by law or regulatory authorities.
By contacting luxurcasino through our official website luxur-casinoz.com, you acknowledge and consent to the collection and use of your information as described herein.
Disclaimer
While we strive to maintain open channels of communication and provide timely responses, luxurcasino is not responsible for delays caused by internet service issues, third-party providers, or exceptional circumstances beyond our control.
All users are advised to verify the authenticity of communications and only use the contact methods provided on this official page to avoid fraud or phishing attempts.