Privacy Policy

This Privacy Policy outlines how luxurcasino collects, processes, and protects the personal data of players and visitors to the website luxur-casinoz.com. It applies to all users accessing our online casino services within Canada, specifically including residents of Ontario, as well as visitors from other regions where our services may be available. This policy is effective as of June 2025 and compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), is strictly maintained.

Who We Are

luxurcasino is operated by Apollo Entertainment Ltd, a limited company duly registered and authorized to provide online gambling services under multiple regulatory jurisdictions.

Our legal headquarters are located at:

8 Villa Seminia, Ta' Xbiex, Malta

Registration details:

Company Type: Ltd (Apollo Entertainment Ltd)
Parent Company: Apollo Entertainment Group

Licenses held and valid through 2025:

Kahnawake Gaming Commission (KGC) - Online Casino Operation
Malta Gaming Authority (MGA) - Online Gambling License
UK Gambling Commission (UKGC) - Online Gambling License
Alcohol and Gaming Commission of Ontario (AGCO) - Provincial Online Gambling License for Ontario
iGaming Ontario - Provincial Online Gambling License for Ontario

We also possess the eCOGRA Safe and Fair seal confirming independent RNG audits ensuring game fairness, valid through 2025.

For any data protection matters, you may contact our designated Data Protection Officer (DPO) or Data Protection Department via the official website contact channels at luxur-casinoz.com. Specific DPO email and phone details are not publicly listed but may be requested through the website's support system.

What Personal Data We Collect

luxurcasino collects and processes various categories of personal and technical data necessary to provide and improve our services, ensure security, and comply with legal obligations. These categories include, but are not limited to:

Personal Data: Full name, date of birth, email address, phone number, residential address, and identification documents provided for verification (KYC/AML requirements).
Technical Data: IP address, device information (such as operating system, browser type, device identifiers), log data including access times and usage patterns.
Payment Data: Bank account or card details, transaction history, billing information required for deposits, withdrawals, and account management.
Behavioral Data: Betting history, gameplay patterns, clicks, session duration, preferences, and interactions with the website and games.
Cookies and Similar Technologies: Data collected through cookies, web beacons, pixels, and other tracking technologies for user identification, authentication, analytics, and marketing purposes.

Legal Basis for Processing

We process personal data on the following legal bases under applicable Canadian laws including PIPEDA:

User Consent: Explicit consent obtained when users register, accept terms, or opt-in for marketing communications.
Contractual Necessity: Processing necessary to create and maintain user accounts, provide access to games, manage payments, and execute payouts.
Legitimate Interests: Used for anti-fraud measures, internal analytics, system maintenance, and improving user experience, provided such interests do not override user rights.
Compliance with Legal Obligations: Including KYC (Know Your Customer), AML (Anti-Money Laundering) procedures, tax and regulatory reporting.

Purpose of Processing

luxurcasino uses personal data for multiple essential purposes, including:

Providing and managing your online casino account and enabling gaming services;
Processing deposits, withdrawals, and related financial transactions;
Personalizing and improving our services and website functionality;
Sending relevant marketing communications and promotional offers, subject to your consent;
Conducting statistical and analytical assessments to improve service quality and detect trends;
Preventing fraud, unauthorized access, and other security threats;
Ensuring compliance with all applicable legal and regulatory obligations.

Disclosure & Sharing

To effectively provide services, luxurcasino may disclose your personal data to the following categories of recipients, strictly under confidentiality and data protection safeguards:

Payment Service Providers and Financial Institutions: To facilitate deposits, withdrawals, and anti-fraud checks.
Service Providers and Contractors: Including IT providers, customer support, auditors, and marketing agencies assisting in operational functions.
Regulatory Authorities and Law Enforcement: When legally required for compliance, investigation, or reporting purposes.
Affiliates and Partners: Where relevant under affiliate marketing programs with your consent.
Advertising Networks: For targeted advertising and performance measurement, only with explicit user consent.

All third parties accessing your data are bound by contractual confidentiality obligations and must maintain appropriate security measures.

International Transfers

Your personal data may be transferred outside Canada, including to our headquarters in Malta, and other jurisdictions involved in our operational and regulatory framework such as the United Kingdom and other global locations. When such transfers occur, luxurcasino implements robust safeguards in accordance with applicable laws, including:

Standard Contractual Clauses (SCCs) approved by relevant authorities;
Compliance with adequacy decisions or equivalent protections;
Additional technical and organizational security measures.

We ensure that international data transfers offer an adequate level of protection and respect your data privacy rights at all times.

Data Retention

luxurcasino retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as mandated by law. Retention periods include:

Active Account Data: While your account is active and for the duration required to manage ongoing contractual relations;
Closed Accounts: Personal data is retained for no more than five (5) years following account closure, primarily to comply with legal obligations and resolve disputes;
Payment and Transaction Records: Retained in accordance with financial and tax regulations applicable in Canada and other regulatory jurisdictions;
Marketing Data: Stored until you withdraw consent or opt-out of communications;
Logs and Analytics: Preserved for a limited time as needed for security and performance monitoring.

Data is securely deleted or anonymized when retention periods expire or when no longer necessary for the purposes stated.

Your Rights

As a data subject under Canadian law, you have the following rights concerning your personal information processed by luxurcasino:

Access: Request confirmation of processing and obtain a copy of your personal data;
Correction: Rectify inaccurate or incomplete data;
Deletion: Request erasure of your data subject to legal or contractual constraints;
Restriction of Processing: Temporarily limit the use of your personal data under specific circumstances;
Objection: Object to processing based on legitimate interests or marketing purposes;
Data Portability: Receive your data in a structured, commonly used format to transfer to another service;
Withdrawal of Consent: Withdraw previously given consent for marketing communications at any time without affecting the lawfulness of prior processing.

To exercise these rights, please contact us using the information found in the Complaints & Contacts section below.

Cookies & Tracking Technologies

Our website employs cookies and similar tracking technologies to enhance user experience, analyze usage, and support marketing efforts. The types of cookies used include:

Session Cookies: Temporary cookies that expire once you close your browser, used to maintain your session and navigation;
Persistent Cookies: Remain on your device for predefined periods, used for remembering login details, preferences, and analytics;
Third-Party Cookies: Set by external service providers such as advertising networks and analytics platforms, used for targeted advertising and statistical analysis.

Purposes served by cookies include:

Functional: Ensuring website usability and secure authentication;
Analytical: Collecting data on user interactions to improve website performance and offerings;
Advertising: Providing personalized ads subject to user consent.

You can manage or disable cookies via your browser settings or through our internal cookie management panel accessible on the website. Please note that disabling certain cookies may affect website functionality.

Data Security

luxurcasino takes the protection of your personal data seriously and employs comprehensive technical and organizational measures to safeguard against unauthorized access, loss, misuse, or alteration. These measures include:

Secure Socket Layer (SSL) Encryption: All data transmissions between users and our servers are encrypted to ensure confidentiality;
Encryption of Sensitive Data: Payment and identity data are encrypted both in transit and at rest;
Access Controls: Strict role-based access restrictions limit data exposure only to authorized personnel;
Regular Security Audits: Performing system vulnerability assessments and penetration tests;
Employee Training: Ongoing education for staff on data protection, confidentiality, and privacy principles.

Complaints & Contacts

If you have any questions, concerns, or complaints regarding the processing of your personal data by luxurcasino, you can contact our Data Protection Officer (DPO) through the following channels available on luxur-casinoz.com:

Dedicated Data Protection contact form;
Email address for privacy-related inquiries (available upon request on the website).

We maintain a clear complaints procedure to ensure that all data protection issues are addressed promptly and transparently. If you are unsatisfied with our response, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.

Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or services offered by luxurcasino. When material changes are made, we will notify all users via:

Announcements on luxur-casinoz.com prominently displayed on the homepage or dedicated notification areas;
Email notifications to registered account holders where appropriate;
Updates to the "Last Revised" date displayed at the beginning or end of the policy.

The current version of this Privacy Policy is effective as of June 2025.